f.a.q.
You have questions. wE have answers.
We offer a one year manufacturer’s warranty on all our items. Please note that this warranty is only valid on components that have not been altered by the end user.
The parts we manufacture greatly range in size and weight, so shipping costs can vary quite a bit. A single tube might cost a couple hundred dollars to ship, but a complete heater can be over $1,000.
Click here to view our shipping policy.
It is important to know the optimal startup procedure for immersion heating furnaces as improper startup may result in production delays, lower lifespan, and/or breakage of heater components.
Click here to view a step by step guide for how to do just this.
Proper immersion heater placement is extremely important to ensure the proper function. Immersion heaters require adequate coverage with molten metal, and require proper spacing between heaters. Proper placement must be decided prior to determining the final design of the furnace.
Click here to learn more.
Our office hours are:
Monday – Friday
8 a.m. to 4 p.m. CST